Returns & Exchange
RETURNS & EXCHANGES
Our commitment to quality and your satisfaction.
At SPP Silks, we take immense pride in the quality of our handwoven sarees and clothing. Each piece undergoes a rigorous quality check before leaving our stores in Coimbatore or Erode. However, if you are not entirely satisfied with your purchase, we are here to help.
Standard Policy: We offer a 7-day exchange policy for unused and unstitched items. Please note that we do not offer monetary refunds; however, we provide store credit or direct exchanges.
1. Eligibility for Exchange
To be eligible for an exchange, please ensure that:
- The request is made within 7 days of receiving the product.
- The item is in its original condition: unworn, unwashed, and with all original tags/Silk Mark tags intact.
- The product is in its original packaging.
- Note: Saree falls, edging (Zari work), or custom-stitched blouses make the item ineligible for return or exchange.
2. Non-Returnable Items
The following items cannot be returned or exchanged:
- Custom-tailored or altered garments.
- Sarees with falls and zig-zag stitching completed.
- Items purchased during Clearance Sales or Festive Promotions.
- Jewelry and accessories (for hygiene reasons).
3. The Exchange Process
To initiate an exchange, follow these steps:
- Email us at support@sppsilks.com or WhatsApp us at [Insert Number] with your Order ID and photos of the product.
- Once approved, you can ship the item back to our Coimbatore/Erode flagship store.
- Upon receiving and inspecting the item, we will issue a store credit note or ship your exchanged item within 5-7 business days.
4. Damaged or Incorrect Items
In the rare event that you receive a damaged or incorrect product, please notify us within 24 hours of delivery. We will arrange a reverse pickup (where available) and provide a replacement at no extra cost.
