Shipping Policy
Shipping Policy
At SPP Silks, we are committed to delivering your heritage weaves safely and on time. Whether you are ordering from within India or from across the globe, we ensure that every package is handled with the utmost care.
FOR DOMESTIC ORDERS (WITHIN INDIA)
Free Shipping: SPP Silks is pleased to offer shipping across all states in India at our own cost. We believe in providing a seamless shopping experience without hidden delivery charges.
Processing Time: All domestic orders are typically processed within 4-8 working days.
Trusted Couriers: We partner with reputed domestic courier companies to ensure your products reach you in perfect condition.
Tracking: Once your order is dispatched, we will send you an email containing the Airway Bill (AWB) number or Docket number, allowing you to track your shipment in real-time.
FOR INTERNATIONAL ORDERS (OUTSIDE INDIA)
Processing Time: All international orders are processed within 6-12 working days.
Global Logistics: We ship through world-renowned international courier partners such as FedEx, DHL, and UPS to guarantee global reach and safety.
Tracking Info: You will receive a shipping confirmation email containing the Shipper’s Reference Number (Airway Bill) and the details of the courier company.
Delivery Liability: While we strive for perfection, SPP Silks is not responsible for delays caused by unforeseen time lags by the courier companies or instances where the customer is unavailable at the time of delivery.
Customs & Duties: Please note that any Customs Duties or Import Taxes applicable in your country are determined by local government regulations. These charges are billed separately to the customer by the courier company at the time of delivery.
Payment Clarification: Duties and taxes are not included in the payment made to SPP Silks. Similarly, Octroi or entry taxes (where applicable) must be borne by the customer.
REMOTE AREA SURCHARGE (RAS)
Policy: According to the policies of our international carriers, an additional surcharge may be levied if the shipping address is classified as a "Remote Area" by the courier service.
Procedure: This Remote Area Surcharge (RAS) is not charged at the time you place your order on our website. If your address falls under this category, our team will inform you via email before shipping.
Payment: In such cases, the surcharge must be paid through our website link provided by our support team.
Order Cancellation: If the surcharge is not settled within 3 days of our notification, SPP Silks reserves the right to cancel the order and process a refund.
CUSTOMS CLEARANCE
Customer Responsibility: Any additional taxes, import duties, or customs clearance charges levied by the destination country are the sole responsibility of the customer.
Direct Payment: You are liable to pay the carrier directly for these charges to release your shipment from customs.
Local Regulations: We recommend that customers familiarize themselves with the import laws and regulations of their specific country before placing an order to ensure a smooth delivery process.
Questions?
If you have any queries regarding your shipment, please reach out to our customer support team at customercare@sppsilks.com
Woven in Trust Since 1956
For nearly seven decades, SPP Silks has been woven into the textile story of Tamil Nadu, serving generations of families with sarees, silk sarees, wedding collections, and clothing for every occasion.
Founded in 1956 in Erode, SPP Silks began as a textile-focused business with a simple belief: quality clothing should be accessible, fairly priced, and trusted by families. What started as a local textile venture has grown over the decades into a respected family shopping destination, while staying true to the values that built it: trust, value, and personal service.
Today, SPP Silks continues under the leadership of the third generation, with landmark stores in Erode and Coimbatore. Our Erode store remains a well-known destination for shoppers across the region, while our multi-floor showroom on Oppanakara Street, Town Hall, Coimbatore, has strengthened our presence as one of the city’s trusted textile and family clothing stores.
At the heart of SPP Silks is our commitment to true value. We believe families deserve beautiful clothing, premium fabrics, and dependable quality without inflated prices. Through decades of sourcing experience, strong supplier relationships, and a focus on fair pricing, we offer collections that bring together quality, variety, and affordability.
Our saree collections include Kanchipuram silk sarees, Banarasi silk sarees, traditional pattu sarees, bridal sarees, festive sarees, and wedding collections. Alongside sarees, SPP Silks also offers ready-to-wear clothing, shirting, suiting, matching fabrics, innerwear, footwear, handbags, and accessories for men, women, and children.
Shopping at SPP Silks is designed to feel personal and guided. Unlike impersonal self-service retail formats, our customers are assisted by experienced sales staff who understand fabrics, occasions, budgets, and family preferences. Whether you are shopping for an everyday saree, a festive outfit, or a complete wedding collection, our team helps you choose with confidence.
More than a retail store, SPP Silks is a celebration of culture, family, and trust. Every customer who walks in is part of a tradition built over decades, where quality meets value and shopping becomes a memory.
